Help

To help make your gaming experience more enjoyable we've compiled a list of the most frequently asked questions relating to our online casino games. This page is constantly updated with the latest casino game FAQs but if you can't find the answer to what you are looking for please don't hesitate to contact us.

The FAQ's are split into the sections below for ease of reading.


General

How many different games are offered on Slots Deck?

Slots Deck has over 250 different casino games on the PC version and more than 50 on the smartphone and tablet versions.


Which bonuses are offered?

We offer a 100% match-up bonus up to €/$/£ 200 on your first deposit plus many other bonuses as well as ongoing promotions which you can check on our promotion page. Don't forget that our VIP players enjoy even more special bonuses from time to time.


Do you have to download any software to start playing?

No download is required - you can play the games on the online or Mobile platforms, it is safe and secure.


Which platforms can be used to play Slots Deck casino games?

Slots Deck online version supported by Microsoft Windows Operating System Version 2000 and above and Flash version 9 or above. Slots Deck mobile version is supported by iPhone iPad and Android devices.


Account

How do I register for Slots Deck?

Login to the Slots Deck site, on the main screen click on the JOIN NOW button, follow the instruction on the registration form and you are ready to have fun.


How do I edit my personal details?

Editing your personal details is EASY - you can do it all online. Simply log into your account at Slots Deck, then visit the My Account section to edit your personal details.


Payments

Which payment methods can I use at Slots Deck?

We accept all major credit cards as well as many other online payment methods, like NETeller, Ukash and Moneybookers. We are continually adding payment methods and improving the depositing process in order to make it as convenient as possible for you. For further information please check Deposit page.


Which currencies are available?

When opening an account with Slots Deck, you choose your currency of preference: USD, EURO or GBP. Please be advised that once you choose your currency, it cannot be changed and all your transactions will be in that currency


How do I deposit money into my account?

You can fund your account in seconds just by logging into the game console at Slots Deck and clicking on the Cashier. All transactions are protected with the highest security standards.


How do I withdraw money from my account?

You can withdraw money using one of the many payment methods offered in the Slots Deck game console. All withdrawals are monitored and reviewed by our finance specialists in order to protect your security and privacy. Check Cashing Out page.


Can I withdraw bonus money from my account?

Bonus money at Slots Deck is non-redeemable. You may play with your bonus money in ALL our games, but you cannot cash it out. Withdrawal of your winnings is subject to our bonus policy.


Winnings

How will I know if I won?

When you have won a game, your winning balance will be immediately credited and added to your bankroll. You can review all your winnings in the History section of the Cashier at any time.


How will I receive my money if I win?

Winnings go directly to your bankroll account. You can place a withdrawal request where the funds requested are transferred to the payment method(s) the member initially used to deposit. Once request is approved by our finance department the withdrawal will be paid.


How long does it take to receive my money if I win?

Once your payment is approved that time it will take to reach your bank will depend on the payment method.


Is tax deducted from my prize money?

Taxes are not deducted from a winner's prize money. It's the player's responsibility to adhere to the tax laws of their jurisdiction.


Troubleshooting

Get Adobe flash software

Slots Deck runs on Adobe Flash software to offer the best, most versatile casino gaming experience available. The Adobe Flash Player comes pre-installed on 97% of Internet-enabled desktops worldwide. If you do not have Adobe flash installed on your computer, you can click here for free download. Adobe Flash Player is needed for the online version only.


I forgot my password. What should I do?

Go to the Sign-In page, enter your registered email account and use the 'forgot my password' link. You will receive an email with further instruction to set a new password.

About Slots Deck

Play your favourite slot games for free and also for reals at Slots Deck – there’s SO much to choose from, we’re sure to have you pleasantly confused. But hey, we’ve segregated them to help you choose wisely, that’s how we roll. We’re here to help you prioritize your game play. We’ve listed out our slots, big money jackpot games and more right here on our easy to use website!

Speaking of, you know you can play these from the comfort of your home on your desktop, but do you know where else? Just about anywhere really! Take your Slots Deck out with you and play on any mobile device, so you’re literally good to go!

Have a whale of a time at Slots Deck! It’s super easy to register and even easier to start playing. Enjoy your welcome bonus as you watch your first deposit triple in a matter of seconds. Then there’s nothing else left to do than what you do best – play the hottest casino games in town!

Responsible Gaming

While at Slots Deck we lay all the best slots and casino games out before you, we do everything to ensure your safety and security first! Gaming is meant to be fun, we’d hate for it to turn into anything else for you.

Play all you like, of course, but play responsibly is all we ask of you. We are strong advocates of Responsible Gaming, and in keeping with this, we’d like you to talk to us if things get a little too woozy – we’re happy to give you tips and advice on how to catch your breath back. That’s one of the things we’re here for! We’ve got all hands on deck to help you sail as much as you like!

We would suggest you take stock of your gaming schedules right at the onset and stick to what works best for you within your comfort zone. You’ll find some practical settings in your account which could help us do it for you even. We want you to have the best gaming experience ever, and we’re seriously committed to it.